Incident Classification Categories in System Center 2012 Service Manager are helpful to route Incidents to the related support group. Also , the Incident Classification Categories can be used in reporting to monitor Key Performance Indicators (KPIs) and for auditing compliance. This recipe will explain how to add additional Incident Classification Categories to support the compliance management process.
The Planning System Center Service Manager 2012 related settings and configuration recipe of Chapter 6, Planning a Compliance Program in Microsoft System Center 2012, should be completed and documented before you begin with this recipe.
We will work with the planned Incident Classification Categories defined in Chapter 6, Planning a Compliance Program in Microsoft System Center 2012:
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Category (top level) |
Category (first child level) |
Use of category |
|---|---|---|
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Compliance Issue |
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