In this recipe, we will configure e-mail notifications for the people responsible for the compliance program. This offers a consistent and fast way to inform the concerned person or group regarding compliance-program-related issues logged in SCSM 2012.
The following steps need to be completed before starting this recipe:
Complete the planning recipe in this chapter.
The user or group that should be notified needs to be created in CDMB in SCSM 2012. This is described in Chapter 7, Configuring a Compliance Program in Microsoft System Center 2012 Service Manager, in the recipe, Configuring connectors in System Center 2012 Service Manager to support a compliance program and Adding Configuration Items manually in System Center 2012 Service Manager to support a compliance program.