Before we test this, it's worth just checking whether the users in Horizon Workspace have been entitled to desktops and are also entitled in Horizon View Administrator.
Log in to Horizon Workspace with a user that is entitled to a desktop pool in Horizon View. In this example, we will use the Test User2 account.
Click on the View Desktops tab (1) as shown in the following screenshot. Now right-click on the graphic and you will see there are two options. The first one (2) opens your desktop with Horizon View Client. If you don't have it installed, it will display a download button, which will take you to the download page on the VMware website. The second option (3) is to open your Horizon View desktop in a browser.