Book Image

Troubleshooting System Center Configuration Manager

By : Gerry Hampson
Book Image

Troubleshooting System Center Configuration Manager

By: Gerry Hampson

Overview of this book

Microsoft System Center Configuration Manager is the most popular enterprise client management solution in the world with some of the best features available. Troubleshooting this product, however, is not always as simple as you might want, not least getting to know the hundreds of log files and understanding how the various components work. The book starts with discussing the most commonly used tools for troubleshooting the variety of problems that can be seen in Configuration Manager. It then moves to providing a high level view of the available log files, their locations, what they relate to and what they typically contain. Next, we will look at how we can fully utilize and extend all the available information from the console monitoring pane through to the status messages and down into error logging with some further reaches into WMI, SQL, registry and the file structure. You will then learn what the common error codes mean, how to make sense of the less common ones and what they actually mean with respect to Configuration Manager. Further to this, you will pick up widely acknowledged best practices both from a proactive stance when carrying out your daily administrative tasks and also from a reactive position when the green lights start to turn red right down to a complete failure situation. By the end of the book, you will be competent enough to identify and diagnose the root causes of System Center Configuration Manager administration issues and resolving them.
Table of Contents (16 chapters)
Troubleshooting System Center Configuration Manager
About the Authors
About the Reviewers
Configuration Manager Monitoring Workspace and Log Files

Tips to avoid trouble

In this section, we will look at some tips to avoid trouble with Configuration Manager. This information is from the field and we often encounter these problems when we visit customer sites.

Software Inventory

Software Inventory is a misnomer in Configuration Manager. The process should actually be called File Inventory because that's what it does. It collects information about files that are present on client systems. There are a few issues associated with the process and it is generally recommended not to use it in production sites.

  • Even if a file exists on a system, it does not necessarily mean that a particular software is installed. It's much more accurate to use the information from Add/Remove Programs. This tells you exactly what software is installed on a system. Ironically, this information is collected by hardware inventory.

  • By default, software inventory is not configured to do anything. You must add the file extensions for the files you wish to inventory. The...