Book Image

Mastering XenApp

By : Sunny Jha
Book Image

Mastering XenApp

By: Sunny Jha

Overview of this book

Citrix® XenApp® is one of the leading pieces of Application delivery software that delivers Windows compatible apps to users on any device, anywhere. Citrix® XenApp® also gives administrators the ability to manage and control the freedom of mobility by increasing the security and saving costs at the same time. This book will provide you with all the knowledge required to successfully deploy and master a complete Citrix® hosted application. First, it will cover essential concepts of the architecture of XenApp®. You will then learn how to set up Hypervisor and how to set up Infrastructure components. Next you will learn how to Set up Citrix® Components, XenApp® resources, PVS, and Netscaler. We will further look at how to prepare the environment for Rollout. Additionally, you will learn how to configure the Citrix® components such as Citrix® Director. Moreover, you’ll learn about shared desktop for delivery to end users and the application of policies for effective and secure delivery. Finally, you will learn how to implement provisioning services for a Citrix® XenApp® 7.6 environment.
Table of Contents (16 chapters)
Mastering XenApp
About the Author
About the Reviewer

Configuring remote assistance

Remote assistance is used when you want to troubleshoot the issues reported by the user. As you are aware that Citrix enables the user to work from anywhere, it is difficult for the administrator to go to user computer to see the issue and know the steps that users are doing.

With the help of Citrix Director, an IT administrator can shadow the user's session as this administrator can quickly connect to the remote user's session and diagnose the issue.

In order to enable this feature, the server hosting the session must have the windows remote desktop assistance feature enabled.

Let's have a look at the steps on how to enable the Windows remote desktop assistance on the XenApp servers. We can enable this feature when we install the VDA:

  1. Click on the Start button for XenApp Deliver applications:

  2. It will open a wizard in which you need to choose Virtual Delivery Agent for Windows Server OS:

  3. In the Environment section of the virtual delivery agent installation wizard...