Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

What is ServiceNow discovery?


Discovery is a plugin within ServiceNow that helps in exploring a given network and identifies the interdependencies between the infrastructure components. Individual infrastructure component is refered to as configuration item or CI.

Discovery capabilities

Some of the discovery's capabilities include the following:

  • It is able to discover and track assets and manage them
  • It is able to find the application to infrastructure or application to application dependencies
  • It is able to support the change management to do impact analysis by identifying the impact through the related configuration items
  • It is able to identify new CI to populate the CMDB
  • It supports the Service Mapping to map the business layer

The discovery application can find the following infrastructure elements in the network:

  • AIX systems
  • ESXi servers
  • HPUX systems
  • Linux systems
  • Linux Kernel-based Virtual Machines (KVM)
  • Apple MAC systems
  • Netware
  • Solaris systems
  • Solaris zones
  • Virtual machines
  • Windows systems
  • Apache web...