Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
About the Author
About the Reviewers
Customer Feedback

Configuring discovery the easy way

An easy way to start using discovery is to use discovery quick start, which is under the discovery application. It allows us to set up discovery easily to configure the MID Server, create credentials, and schedule discovery.

Activating the plugin

Follow the steps to activate the discovery plugin. The following steps describe how to activate a plugin on the personal instance. Separate steps need to be followed to activate the plugin for the commercial version of ServiceNow. Plugins are activated from the HI portal.

To activate the discovery plugin, the administrator has to do this from the instance management console:


These screenshots might vary from the actual instance for activating the plugin.

  1. Click on ACTIVATE, which is next to Discovery:
  1. Once you activate the Discovery plugin, now you can navigate to the application navigator and type in Discovery. This will bring up Discovery applications and the options, as shown in the following screenshot:
  1. Under the...