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ServiceNow IT Operations Management

By : Ajaykumar Guggilla

3.5 (273)

Buy this Book

ServiceNow IT Operations Management

3.5 (273)

By: Ajaykumar Guggilla

Buy this Book

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.

Preface

What this book covers

What you need for this book

Who this book is for

Conventions

Reader feedback

Customer support

Free Chapter

Introduction to IT Operations Management in ServiceNow

ServiceNow IT Operations Management overview

Understanding ServiceNow IT Operations Management components

Summary

MID Server Essentials

MID Server architecture

MID Server prerequisites

MID Server configuration and setup

MID Server installation

Important MID Server connection parameters

Summary

Configuration Management Using ServiceNow Discovery

What is ServiceNow discovery?

Prerequisites

Configuring discovery the easy way

Discovery phases

Probes and sensors

About ECC queue

Discovery pattern designer

Summary

Creating and Managing Dependency Views

What are dependency views?

Summary

Cloud Management

Understanding cloud management applications

Exploring integration with different cloud providers

Integrating the service catalogs with cloud provisioning

Summary

Automation Using ServiceNow Orchestration

What is Orchestration?

Understanding ServiceNow Orchestration architecture

Summary

Exploring Service Mapping

Service mapping architecture

Activating the service mapping plugin

How to use service maps

Customizing service mapping

Summary

Monitoring Using Event Management

Event management overview

Setting and configuring event management

Event mapping rules and filters

Summary

Customer Reviews

3.5 (273)

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1 star

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Cloud Management

In this chapter, we will learn about the cloud management application with ServiceNow. The cloud management application has made it very easy to manage virtual cloud resources easily, including making them available on the service catalog for people to subscribe to for the virtual resources. The cloud application has provided easy options to easily integrate with major cloud providers including Amazon AWS, Azure, and VMWare clouds. In this chapter, we will learn about:

Overview and understanding cloud management applications: In this chapter, we will learn about the cloud management application and some important features in the application
Integrating with different cloud providers: In our chapter, we will explore and integrate with Amazon AWS cloud and also touch on how to configure the other cloud providers
Integrating service catalog for cloud provisioning: We will see how to create a service...