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Book Overview & Buying
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Table Of Contents
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
By :
Microsoft System Center 2016 Service Manager Cookbook
By:
Overview of this book
Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
Table of Contents (16 chapters)
Preface
1. ITSM and ITIL Frameworks and Processes
2. Personalizing SCSM 2016 Administration
3. Configuring Service Level Agreements (SLAs)
4. Building the Configuration Management Database (CMDB)
5. Deploying Service Request Fulfilment
6. Deploying and Configuring the HTML5 Self-Service Portal
7. Working with Incident and Problem Management
8. Designing and Configuring Change Management and Release Management
9. Implementing Security Roles
10. Working with the Data Warehouse and Reporting
11. Extending SCSM with Advanced Personalization
12. Automating Service Manager 2016
13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2
A. Community Extensions and Third-Party Commercial SCSM Solutions
B. Useful Websites and Community Resources