In this chapter, we will cover the following topics:
Configuring incident and problem lists
Creating an incident template
Creating a subscription to notify the affected user upon the creation of an incident
Adding a task to the incident form
Creating a view to display the problem records created in the last 30 days
Configuring the Global Operators Group
Downloading, installing, and configuring the Exchange Connector
Making the description field in the incident form auto-grow
Extending the Incident class with a new property
Using Advanced Search to find very specific incidents