Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
About the Author
About the Reviewer

Chapter 6. Events, Notifications, and Reporting

Communication is a key part of any business application. Not only does the boss need to have an updated report by Monday, but your customers and users also want to be kept informed. This can take up a lot of time - so wouldn't it be better if was made easy?

ServiceNow helps users to know what's going on, automatically and quickly. In this chapter, we'll explore the functionality available. The platform can notify and provide information to people in a variety of ways:

  • Registering events and creating scheduled jobs to automate functionality

  • Sending out informational e-mails when something happens

  • Live dashboards and home pages showing the latest reports and statistics

  • Scheduled reports that help with handover between shifts

  • Capturing information with metrics

  • Presenting a single set of consolidated data with database views