So far, our journey through ServiceNow has focused on configuring the platform and creating a new application with scripts, data structures, and workflow functionality. But a ServiceNow instance that doesn't exchange data, requires manual interaction every time an employee joins or leaves, or needs task information copy-pasted into another system is a ServiceNow instance not being used to its full capability.
This chapter explores how ServiceNow can make it easy to exchange data with almost any other system. There are quite a few ways to make this happen:
Let other systems pull information using Direct Web Services with no configuration in ServiceNow
Import and export flat files such as CSV, XML, or Excel spreadsheets manually or automatically
Shape, control, and manage the flow of data with Import Sets and Transform Maps
Get user and group data from Active Directory or other LDAP servers
Utilize the MID Server to easily...