Salt boasts of a very large community of very friendly and helpful users. When you're unable to figure out a problem by yourself, you can try turning to the community for help.
There is a very active mailing list for Salt users, hosted on Google Groups. A Google account is not required to participate in the mailing list itself, but it is required to participate in the web version.
The web version of the list can be found at: https://groups.google.com/forum/#!forum/salt-users If you do not have a Google account and you still wish to subscribe to the list, visit: https://groups.google.com/forum/#!forum/salt-users/join
Fill out the required fields, and a confirmation e-mail will be sent to you. Click the Join This Group link and you will be subscribed.
If you ever decide to unsubscribe, you can do so from https://groups.google.com/forum/#!forum/salt-users/unsubscribe.