Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Chapter 11. Workflow Development

We have learned many different features of the ServiceNow platform so far, including user administration, data dictionary, application scopes, modules, home page customization, reporting, events, and notifications, and have also written client-side and server-side code, including client scripts, business rules, script includes, script actions, and UI macros and UI pages using Jelly. The ServiceNow platform offers many such features and functionalities to administrators and developers to automate and extend the platform. Another such feature is workflows. Using workflows, developers can automate the platform visually without having to write much code.

The ServiceNow platform offers a web-based visual workflow designer known as workflow editor. A workflow is made up of activities and always consists of a Begin activity and an End activity that mark the start and end of the workflow. Workflow editor can be used to design, modify, and validate the workflows. Each...