Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Using workflow editor

Workflow editor is a graphical tool that is used to design workflows by arranging and connecting activities to automate a process. The workflow editor can be launched using Studio by selecting Workflow | Workflow in the Create Application File wizard as shown here:

Workflow editor can also be launched by clicking on the Workflow Editor navigation link in the standard ServiceNow interface as shown here:


Workflow Editor opens up in a new browser window. Make sure to allow pop-up windows from your ServiceNow instance URL as it may cause problems when pop-up blockers are active.

Workflow editor features a tab-based interface as shown here:

The section on the left includes the Welcome tab and other dynamic tabs for new and existing workflows, referred to as Canvas tabs. The Welcometab has links to online documentation and other resources related to the workflow concept.

The canvas section in workflow editor consists of a Title bar and a workflow Action Menu at the top that...