Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Workflow activities

Let us now go through some of the most important core activities available in the ServiceNow platform. These core activities can be used in any workflow and one workflow can reuse the same core activity multiple times. An instance of the activity is created when we add it to the workflow.

The core activities provided by ServiceNow can be used to perform many different tasks, such as running a script, triggering an event, waiting (listening) for an event, logging a message, invoking rest calls, sending notifications, creating tasks, or requesting approvals.

Approval and rollback activities

The approval and rollback activities, as shown here, are available only for tables that extend from the Task table. If the table doesn't extend from the task table, then all the activities exceptApproval - User and Approval Action are grayed out and not available:

The following different activities are available under the approval and rollback activities:

  • Approval Action: This activity is...