Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Database indexing

Indexing is one of the most important database features and must be implemented properly where needed to improve response time. Just like in other database-based applications, creating an index must be dealt with carefully, and only the fields that will be looked up often must be indexed. Indexing will not just improve the response time; it also greatly improves the database performance and can help optimize slow queries:

  1. In the ServiceNow platform, to create a database index, we can use the System Definition | Tables module. Let's create an index for the Caller field in the Booking Request table.
  2. In the System Definition | Tables module, open the Booking Request table by clicking on the info icon next to the record:
  1. It will bring you up to the details page of the Booking Request table's configuration. Navigate to the bottom of the page and click on the New button in the Database Indexes related list, as shown in the following screenshot:
  1. Clicking on the New button in the Database...