Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Restoring deleted records

We can restore a deleted record by navigating the following steps:

  1. Use the System Definition | Deleted records module:
  1. As shown next, in the list of records page, sort the table by the Record deleted field to see the recently deleted records on the top. Then, click on the info icon next to the record you want to restore:
  1. In the form, as shown in the following screenshot, confirm if this is the record you want to undelete, and then click on the Undelete Record button on the form header:
  1. The record will be restored and be available in the original table as if it was never deleted. If you want to restore the record along with deleted reference records, use the Restore Record and References related links instead of the Undelete Record button.


The insert business rules, if any, will still execute on the record being moved from the Audit Delete table to the original table.

Limitations of the undelete feature

There are some limitations of the undelete feature. It only works...