Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Importing data using Import Sets

Import Sets allow administrators and developers to pull in data from different sources and import them into the ServiceNow platform. The import set application has all the modules one may require to define external sources and import data to the target (destination) table. During a normal import from an external source, the data is first stored in an import set table and then copied to the target table based on a transform map.

The import set tool can be used to perform imports from various kinds of sources and can be configured to be run in different ways. Most commonly, the import set tool can be used to perform the following tasks:

  • Manual import of data from a file source, such as CSV, XLS, or XML, and optional parse and process of data through a script
  • Manual import of data from an online data source, such as HTTP, FTP, LDAP, or JDBC
  • Import data periodically from a data source by defining scheduled imports
  • Import data from a web service

There are four key aspects...