Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Chapter 2. User Administration

Now that we have learned the basics of the ServiceNow platform, login process, and its user interface, let us dig deep into how to create and assign roles to new and existing users. As part of your project at ABCD, Inc, you are suppose to provide Server Administrators access to your newly procured ServiceNow instance and they should be able to access Incident Management, Change Management, Problem Management, and Knowledge Management applications.

In this chapter, we will learn how to create new users and associate them to a group. We will also learn how we can assign roles to groups and users. Furthermore, we will learn how we can impersonate a user to test if our newly created users have access to proper applications and modules.

User Administration is one of the easiest but most important functions an administrator and developer needs to perform. ServiceNow allows administrators various ways to manage users, groups, and roles using simple modules accessible...