Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Creating a new user

Every ServiceNow developer instance comes with some pre-populated demo data, which also includes some demo user accounts. In ServiceNow, all user records are stored in a table named sys_user:

  1. Click on the Users module under the User Administration application to list all users in the system, as shown in the following screenshot:
  1. Click on the New button on the top left of the content frame to bring up the User table's New record form:
  1. Fill in the User ID, First name, Last name, Password, and other fields as needed and click on the Submit button to create a new user. The User ID field is mandatory and must be unique and is also referred to as username.
  2. Once you click on the Submit button, you will be brought back to the list of users page and will see a message confirming that the new user record has been created:
  1. In the List of Users page, you will be able to see the new user we just created. Clicking on the User IDserveradmin will bring you back to the User details form in...