Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Impersonating a user

Users with an admin or impersonator role can impersonate as any other user in the instance. This feature is useful for testing when making changes to applications and modules and to ensure proper security access.

There are three important user accounts that come by default with every developer instance:

  • admin: The system administrator account with the admin role has access to all applications and modules
  • itil: The Service Desk user with access to ITIL applications, such as incident management, problem management, change management, configuration management, service catalog, and so on
  • employee: A normal user account with no role or group assigned and access to just the Self-service application

The user account serveradmin that we created is associated with the Server Administrators group and has a servers role granted. Let us try to impersonate as all of these users to see the differences:

To impersonate as a serveradmin user, when logged in as admin, click on the user info...