Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface
Free Chapter
1
Introduction to ServiceNow

Chapter 4. Application Scopes

So far we have learned the basics of the ServiceNow platform, user interface, user administration, and databases. Now we will understand the architecture of applications in the ServiceNow platform.

When developing applications on the ServiceNow platform, developers need to take special care of the application scope they are working on. Applications help administrators and developers to combine different modules and features to deliver a relevant set of functionality. For example, an application meant to manage sales may offer features related to managing leads, prospects, and customers. An application scope can restrict access to resources of an application. ServiceNow allows administrators the simple means to create and manage applications.

In this chapter, we will learn how to create new applications. We will also learn about the relationship between applications and scopes. Furthermore, we will learn how we can use applications to associate relevant information...