Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

ServiceNow applications

The System Applications | Applications module lists all custom developed and downloaded applications in the Develop and Downloads tabs respectively. The following screenshot displays a list of applications downloaded from the ServiceNow Store:

Clicking on an application name will take us to the application detail where we can see detail relevant to the application such as the application version, name, install date, and vendor name along with application files.

Application picker

Before we dig deep in the applications, let us ensure that we have our application picker visible in the top banner frame. The application picker allows us to quickly identify and switch the application scope we are currently working on. If not, just as we discussed in Chapter 1, Introduction to ServiceNow, we can make it visible using the System Settings dialog box, as shown in the following screenshot:

Marking the Show application picker in header checkbox as true will show the application...