Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Creating a new application

To create a new application, open the System Applications | Applications module, as shown in the following screenshot, and click on the New button on the left:

We will be presented with a new application wizard screen like the one shown in the following screenshot:

As we are interested in creating an application that requires a table to store data, we will select the second option to Create custom application. We will be taken to the Create Application page, similar to the one shown in the following screenshot:

Let us populate the form fields in the Create Application page with the following values:

  • Name: Travel Booking Application Table
  • Scope: (auto filled)
  • Menu: (auto filled)
  • User Role: (auto filled)
  • CreateTable: Set as TRUE
  • Table section fields: (use auto filled values)

Click on the Create button to create a new application named Travel Booking Application Table along with the following artifacts:

  • An application scope: The process will also create a new scope, as discussed...