Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Accessing information in different scopes

While access to records in the table is controlled by user roles and settings defined in ACL access to records from artifacts like business rules, workflow, script includes relies on Application Access settings, which are defined in the table module.

For example, a user can access the record we created in the Booking Request table as long as the user has the proper role granted. In our case, x_8940_travel_book.user user role must be granted to all users who wish to access records stored in the Booking Request table. This is true for users and groups; however, server-side scripts like business rules, script includes, and workflows have application scope set for each artifact entity.

The application scope field shows which application scope an artifact belongs to. In such scenarios, the Application Access settings of the table come into the picture. These can be used to allow access to records stored in the table from all application scopes.

We can set...