Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Creating a new module

In the previous chapter, we created a new application named Travel Booking Application along with a custom table that inherited a task table named Booking Request. When we created the table, it automatically created new modules for us based on the options we had selected in the create table form. Now let us look at ways to create new modules manually using Studio.

Using Studio

ServiceNow Studio offers a simple way to create new modules with just a few clicks:

  1. We can open Studio by clicking on the System Applications | Studio navigation link.
  2. When in, Studio interface, select the appropriate application you want to work on. In our case, we will select the Travel Booking Application, as shown in the following screenshot:
  1. Once the application loads, click on the Create Application File button, shown in the following screenshot, to show the Create Application File dialog:
  1. The Create Application File dialog, shown in the following screenshot, is one of the most important interfaces...