Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
About the Author
About the Reviewer
Customer Feedback
Free Chapter
Introduction to ServiceNow

Managing module order

Let us arrange the order of the modules available under the Travel Booking Application menu:

  1. In Studio, open the Travel Booking Application menu using the left file selector, as shown in the following screenshot:

This will open the record in the detail edit mode. Scroll to the modules related list, shown in the following screenshot to see all the modules available under the menu.

The cells of list are editable in ServiceNow by default. Clicking on cell highlights it and double-clicking will allow you to edit the cell's value without opening the row.

  1. As we are interested in changing the order of the modules, let us double-click on the Order cells for each row and set the proper order as listed here:

Module name Order

    • Booking Requests: 30
    • Booking Requests by Priority: 50
    • Create New: 20
    • Overview: 10
    • Separator: 40
    • Travel Booking Application Table: 90
    • Unassigned Records: 60
  1. Once we have modified the order of the modules, we can confirm the changes by checking the navigator pane. If required...