Book Image

Implementing Microsoft Dynamics 365 for Finance and Operations

By : Rahul Mohta, Yogesh Kasat, JJ Yadav
Book Image

Implementing Microsoft Dynamics 365 for Finance and Operations

By: Rahul Mohta, Yogesh Kasat, JJ Yadav

Overview of this book

Microsoft Dynamics 365 for Finance and Operations, Enterprise edition, is a modern, cloud-first, mobile-first, ERP solution suitable for medium and large enterprise customers. This book will guide you through the entire life cycle of a implementation, helping you avoid common pitfalls while increasing your efficiency and effectiveness at every stage of the project. Starting with the foundations, the book introduces the Microsoft Dynamics 365 offerings, plans, and products. You will be taken through the various methodologies, architectures, and deployments so you can select, implement, and maintain Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. You will delve in-depth into the various phases of implementation: project management, analysis, configuration, data migration, design, development, using Power BI, machine learning, Cortana analytics for intelligence, testing, training, and finally deployment, support cycles, and upgrading. This book focuses on providing you with information about the product and the various concepts and tools, along with real-life examples from the field and guidance that will empower you to execute and implement Dynamics 365 for Finance and Operations, Enterprise edition.
Table of Contents (23 chapters)
Foreword
Title Page
Credits
Disclaimer
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Chapter 13. Post Go Live Support

In the previous chapter, you read about going live and cutover activities and how best to manage these activities.

In this chapter, we will cover post go live activities spanning support, issue identification, tracking, resolutions, and the whole 360-degree issue lifecycle.

We will cover the following topics:

  • Resources for support
  • Support tools and LCS
  • Issue/support lifecycle
  • Production environment support with Microsoft
  • Support analytics using monitoring and diagnostics
  • Best practices in post Go Live/support

You just went live and you should note ERP/business applications are not the destinations; they are a journey. Hence, you must constantly keep it updated, enhance it, derive maximum value, and proactively maintain it. This requires a strong support plan, support advisor or partner, and leveraging all avenues for getting the best support.