Book Image

Mastering ServiceNow Scripting

By : Andrew Kindred
Book Image

Mastering ServiceNow Scripting

By: Andrew Kindred

Overview of this book

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API.
Table of Contents (18 chapters)
Title Page
Packt Upsell
Contributors
Preface
Index

Debugging applications


When debugging applications, we are often interested in the scope at given times while our code is running. Some of the tools given to debug applications are actually session debugging modules. We saw the modules, ServiceNow classes as application debugging, along with others, in the session debugging section. These are:

  • Debug business rules
  • Debug business rules (details)
  • Debug security
  • Debug scopes

Business rules and security can be useful whether we are in an application or not, but the scope is very important for application coding. To show how debugging the scope works, we can create a test application, and a business rule for that application, in the application scope.

Once the application and the business rule have been created, we need to click the debug scopes and debug business rules modules in the session debugging. As an example, we can see this when updating an incident in the session debug logging.

We can see this in Figure 9.11:

Figure 9.11: Session debugging...