Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Scripts from the server


One of the main themes over the last couple of chapters, has been performance. That's not an accident. Whether you're sending AJAX requests to the client from the server, or sending script files from the server to the client—whether you're executing synchronously, or asynchronously—it's important to always consider "what impact will this have on the user experience, can I improve that, and (if not), is it worth it?"

Often, a few-millisecond delay in processing is well worth the added or improved functionality that a given script might add, but even so, it's important to consider whether there is a more efficient way to accomplish the same end-goal. Lag, or non-responsiveness, is a cumulative frustration. Below are a few things to avoid in order to maintain a positive user experience. These are not strict rules that must always be followed, but they are general guidelines that, if you go against, you should carefully consider the reason and whether there is an alternative...