Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Setting up appointments


We'll start by setting up functionality in our Virtual War Room application that allows us to set up meetings related to Virtual War Rooms. Luckily, ServiceNow has some OOB functionality for this: we're going to be using the Appointment [itil_appointment] table to track meeting details for our Virtual War Rooms.

Navigate to a Virtual War Room record, right-click the header, and go to Configure | Related Lists. Select the Appointment->Task option, and click Save.

We can now see the appointment related list on the Virtual War Room record. Create around five new Appointment records related to the Virtual War Room by clicking the New button in the appointments related list. Once you've created one, you can just right-click in the header and use Insert and stay after making minor tweaks in order to create duplicate records. We just need a few records to use as examples for a later step.

Be sure to fill in the Subject, Notes, Starts and Ends fields for each record—we'll...