Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition

Troubleshooting widgets

There are a few different methods of troubleshooting a widget, depending on the information you're looking for. In the server script, we can use gs.log() or to log data from the server. In the client controller and the body HTML template, we can use console.log() or console.warn(), and use the browser's console to debug certain issues.


Technically we can use alert(), but generally, logging in the console is better.

The Widget Context Menu is also helpful for troubleshooting. In particular, the last two items can be incredibly helpful:

Let's briefly go over what they each do:

  • Log to console: $scope: This prints out the widget instance object, with all the parameters/values associated with that widget instance.

  • Log to console: $ This is generally used more often. Instead of printing the entire scope, it prints the data object contained in that scope. The data object is the predefined object we built in the server script of our widget. If a widget...