Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Chapter 15. Pro Tips

In our final chapter, we'd like to leave you with some pro tips. This chapter will contain an assortment of many of the best tips from elsewhere in this book, as well as many new tips from ServiceNow and IT Service Management industry experts.

In this chapter, we're going to learn about a great deal of topics, including:

  • List personalization and customization

  • Free tools to make you a more effective ServiceNow developer

  • Unique and little-known APIs and scripting pro-tips

  • Risks to be aware of and pitfalls to avoid

  • Tips and tricks that the pros wish they knew when they were first starting out

While this chapter includes contributions from a myriad of industry experts, we could only fit so much into it. However, just before the second edition of this book was released, we released The ServiceNow Handbook: a compendium of pro-tips, guidelines, and best-practices every ServiceNow developer should know. The handbook is a good follow-up after finishing Learning ServiceNow, to raise...