Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Admin pro tips


This section will focus on ServiceNow administration tips and tricks, including lessons shared with us by industry professionals. We'll also highlight some pro-tips from throughout this book, and condense and re-cap them here.

List personalization

As a general (though not universal) rule, settings in ServiceNow can be either personalized, or configured. Personalizing a feature is generally a user-specific thing, whereas configuration is global and affects all users. One example of this, is with list columns. In List v2, most users can personalize list columns by clicking on the gear icon. Clicking this icon will display a menu where one can select the columns that display on the selected list. Once personalized, the gear icon will display a small blue circle in the bottom-right corner In List v3, this personalization option is available from the hamburger menu at the top-left of the list.

Configuring list columns on the other hand, by right-clicking the list column header and...