Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

What the pros wish they knew


We asked the ServiceNow admin and developer community: What do you wish you'd known, when you were first starting out with ServiceNow? We've compiled their responses here, along with our own insights and recommendations. This section is for those real life-saving tips, that many developers or admins learn the hard way, or after doing things the hard way for a long time!

Field case

Object labels and names have their own capitalization standards in ServiceNow. Table labels for example, get a capital letter in the beginning of each word in the label. Requested Items, for example; or Local Update Sets. Field labels on the other hand, get a capital letter, but only for the first word (aka sentence case). For example: Short description, or Business service.

Field and table names on the other hand (not to be confused with labels), always use lower-case.

Understanding this, you can ensure that your custom table and field labels adhere to the typical ServiceNow capitalization...