Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

List v2 versus List v3


Before we get into a deep discussion about lists and how they work, you should be aware that there are two common versions of the list view in use presently: List v2 and List v3. You can see if the List v3 plugin is enabled in your instance, by going to System Definition | Plugins, and searching for the term: list. If it is enabled, the Status column will show Active with a little green circle. Otherwise, it'll show Inactive.

While List v3 is the latest generation and what we're going to focus on in this book, it is important to understand List v2 as well. This is because all embedded lists, list reports, and hierarchical table lists such as the update set (sys_update_set) table list, all display in List v2 by default, since List v3 does not support those features.

A quick and easy way to tell if you're looking at a List v2 or a List v3, is to check for the personalization gear button . If you see that, then you're looking at a List v2 list. On the other hand, if you...