Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

UI-impacting system properties


There are quite a few options for further UI customization in System Properties | UI Properties. You can use CSS to change the look and feel of journal fields like Work Notes and the Activity Log, alter the default number of records shown on a list, and configure button styles. It is beyond the scope of this book to go through each and every one, but you can get a good idea of what they do from their description.

Don't forget—you're in your own personal developer instance. You can't break it, so go nuts tweaking things to your heart's content, learning how things work, and generally fiddling. That's what personal developer instances are for! You can always wipe it and re-set it back to factory defaults.