Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Chapter 4. Understanding Data and Relationships

Data administration is about relationships. Understanding the relationships between your data, and how they tie your various tables together, is crucial to becoming a good ServiceNow administrator or developer.

There are a number of different types of data relationships, with different structures to suit different purposes. In this chapter, we're going to learn what those relationship types are, how they're structured, and how we can use them effectively within our ServiceNow instance. We'll learn not just about relationships defined by linking one record to another, but also about hierarchical relationships and inheritance.

In this chapter, we'll learn about:

  • General database structures and relationships

  • One-to-many relationships in ServiceNow

  • Many-to-many relationships in ServiceNow

  • Enforcing one-to-one relationships

  • Defining custom relationships

  • Database table inheritance