Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Chapter 6. UI and Data Policies

UI policies and data policies can help to prevent users from accidentally (or intentionally!) making certain changes in our database, given a set of conditions. UI policies operate client-side, while data policies run server-side. They can also be set to enforce restrictions on the client just like UI Policies, meaning that they may disable or make mandatory certain UI elements in the user's browser, or they may enforce those rules on the server.

In this chapter, we'll learn about:

  • UI policies

  • Catalog UI policies

  • Scripting in UI policies

  • "Reverse if false" functionality

  • UI policy actions

  • UI policy order

  • Data policies

  • Data policies versus ACLs

  • Converting a data policy to a UI policy