Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

UI policies


UI policies are a user-friendly way to control whether fields on a form are mandatory, read-only, or even whether they're visible. The UI policy record itself, which resides in the UI Policy [sys_ui_policy] table, consists of a set of conditions, a short description, a relationship to another record or set of records, and a few other odds and ends. It does not however, contain information on the action to be performed:

UI policy actions are stored separately, in the UI Policy Action [sys_ui_policy_action] table. They are related to the UI policy through a reference field, which—as we discussed in a previous chapter—means that they can (and by default, do) show up in a related list at the bottom of the UI Policy form:

These UI Policy Actions consist of a reference to the field to which the action applies, and drop-downs indicating whether the field should be Visible, Mandatory, or Read only. Each field has three options: True, False, and Leave Alone. As you might imagine, creating...