Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

UI Policy Order


The Order field on UI Policies (just like on other scripts) is very important, as it determines how UI policy actions are processed and prioritized. When two UI policies contain a UI policy action that acts upon the same field—even if they act upon different properties of that field (visible versus read-only, for example)—they can potentially conflict. Conflicting UI policy actions will be shown in the related list on the UI policy, with a red dot indicating the issue:

If you open the UI policy action, you'll be presented with an error message indicating that the run order of the UI policy actions is unpredictable:

This warning will only occur when the Order field on the parent UI policy is set the same on both. UI policies execute in the other indicated by the Order field, starting with one. The higher the value, the later it executes. This also means that a higher value in the Order field means the policy will take priority over others with a lower order value. It won't necessarily...