Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Emails and notifications


Emails sent to and from your instance are processed by a mail server maintained by ServiceNow. This means that you don't have to manage these servers yourself and worry about connecting them to your ServiceNow database or managing communication between them. Instead, ServiceNow has pre-configured POP3 and SMTP accounts set up to send and receive emails.

These email addresses are formatted like [email protected]. For example, if your instance name (the URL prefix you use to access your ServiceNow instance) is my_company_name, then the email address corresponding to that instance will be [email protected]. Sending an email to this email address will (if inbound email is enabled) result in the existing inbound email actions being evaluated.

You can configure email properties, including turning emails on or off for production or sub-prod instances, by navigating to System Properties | Email Properties.

Note

If you have a dev instance that has a name...