Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition


The GlideUser API class in ServiceNow provides methods that allow you to get information about the current user, their roles and permissions, and their preferences; all without needing to rely on much slower GlideRecord queries.

The GlideUser class has no constructor method, and instead it is generally declared by calling the GlideSystem method: gs.getUser(), which returns the GlideUser object.

getPreference() and savePreference()

The getPreference() method of the GlideUser class allows you to retrieve the value of one of the user's user preferences. User preferences are stored within the sys_user_preference table, and consist of things like how many records to display per page in a given list, or what update set is currently selected.

This method accepts one argument: a string containing the name of the preference to retrieve.

The getPreference() method returns a string containing the value of the preference requested, or null if no such preference is defined.

savePreference() on the...