Over 25 years, Mike Kail has experience in a wide range of IT fields, including scalability, network architecture, security, software as a service, and cloud deployment. His DevOps area of focus includes empathy, integrity, teamwork, and resilience. You can follow him on Twitter at
Viktor Farcic: Hi, Mike. I want to start with what may seem like a really silly question: what is DevOps? Everyone I've spoken to has given me a different answer, with some saying it's a process, others saying that it's a tool, and others that it's being a DevOps engineer. What's your view?