Summary
In this chapter, we started our examination of the Culture, Automation, Lean Flow, Measurement, and Recovery (CALMR) approach by looking at the first and most important factor: culture. We examined the work of Ron Westrum, which talked about three types of organizational cultures: pathological, bureaucratic, and generative. After looking at the characteristics of each of these cultures, we found that the one that really empowered our teams was a generative culture.
Once we settled on the ideal organizational culture, we then looked at how to move to that ideal culture. To help on this journey, we looked at the eight steps of the Change model created by John Kotter. We also saw these steps in action with examples from Ford Motor Company under Alan Mulally.
We identified the mindset that drives the behaviors we want to exhibit in our generative culture. The sources of this mindset come from both bodies of knowledge regarding Lean thinking the Agile Manifesto, and the SAFe...