Operational excellence
Automation is key – both to the hearts of the authors of this book and to operational excellence. The less manual work required, the better.
There will always be things that haven’t been automated yet! And here is some guidance on what operational excellence means and how to achieve it.
Operational excellence = happy teams?
The second-most-often-mentioned reason for team dissatisfaction (in my opinion) is failures in operational excellence. The number one reason is, of course, money. And reason zero is, of course, always the manager.
If the teams are failing at operational excellence, it means tasks are boring, unproductive, repetitive, or – worst of all – something has been raised again and again as an issue and the organization has ignored the complaints. Or maybe there are too many emergencies and so the focus is on firefighting rather than automation and the development of new features.
So please, do better and you...