Understanding AI and ML
When implementing AI features, it’s incredibly useful to have an understanding of what the system is doing so you know why you’re getting certain results and how those results will change in response to different actions you can take. A full introduction to AI requires at least an entire book, which would likely be out of date within months of publication. Therefore, we’ll cover the bare minimum needed to interact with ServiceNow AI deployments here. We will try and focus on enduring concepts rather than the latest trends.
What is AI?
Broadly speaking, AI is the ability of artificial systems to understand, process, or make decisions based on data provided to the system. AI is often used synonymously with ML, but ML is a subset of AI and some AI systems do not incorporate a learning component.