Recognizing and Avoiding Value Traps
In the previous chapter, we talked about the different ways your implementation can bring value to your organization. Now, we will address some of the common pitfalls that impact ServiceNow implementations and prevent the realization of the targeted value.
In this chapter, we will cover five value traps that re-occur across implementations. By steering clear of these issues, you will be far more likely to achieve your project’s objectives. If you’re a member of the team, this chapter will also help you articulate the risk of these value traps to your project leadership and argue more convincingly for an approach that avoids these common pitfalls. The value traps covered in this chapter are the following:
- Replicating the current state
- Ignoring the current state
- Chasing the long tail
- Not managing change
- The science experiment
These value traps are common because, at first glance, the courses of action...