Book Image

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
Book Image

ServiceNow for Architects and Project Leaders

By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
1
Part 1 – Pursuit of Value
6
Part 2 – The Checklist
11
Part 3 – From Success to Innovation

Optimizing asset utilization

Asset management has traditionally been an area where organizations invest substantial manual effort due to the lack of technology and the complexity of coordinating the various functions of the organization involved in the management of the asset life cycle. The problem is complex enough that for some organizations, certain asset types, including crucial ones such as end user computing devices, are completely neglected.

Low asset utilization and lost assets can cause tangible and serious financial impacts on an organization. The optimization of asset utilization includes increasing asset reuse, increasing the overall utilization of an asset’s value, identifying lost assets, and improving the purchasing or leasing strategies of assets so that they can be procured as cheaply as possible to maximize the return on investment for these assets.

A further important benefit of asset management in the IT space is in security. Understanding the disposition...